ERP Is Not A Technology Tool But An Enterprise Solution
Most technology enterprises believe the solutions they propose to the possible pain points of the user are the best possible answers. When it comes to ERP software, yet, too often several integrators, vendors, and developers overlook or ignore the fact that the technology they market is truly a business solution, not just another technology tool.
In the reviewing process of proposals and pitches from the vendors, CxOs — including technology decision-makers — need to remember that Microsoft, Oracle, SAP, and more like them are into technology business — focus on selling their innovative and easy to adopt the technology. On the other hand, the ERP software to have a positive, measurable impact on an enterprise, whether it is installed in the public or private sector.
It is imperative to remember that regardless of the sophistication of the software, still people (real humans) will use it.
The company must ensure it has a plan to reconcile with change management slants of ERP software projects, so people not only understand how this system will change their job but also qualified in how to use the innovative system. This is crucial, so both your people and the system succeed.
Moreover, this does not exempt the integrator and vendor from accommodating the human aspect of their product.
ERP — Major transformation in an organization’s management
As complex as the Enterprise Resource Planning system may be, is the integrator and vendor concede the user’s business, it is expedient for everything to go smoothly from a technical perspective — on the day the software goes live.
Though this is only half of the predicament, the other half is comprehending that the data being gathered and distributed will be going to people. Considering the ERP adoption means a significant shift in an organization’s management, it also implies a significant shift in how people (employees) work.
When we talk about ERP change management, it cannot be pushed off to Human Resources. It needs an effort that involves the integrator and vendor as much as it does HR.
Hence, it is mandatory for a contract that both integrators and vendors clearly define the role of each entity in the change management process. The contract provision must be explicit, including detailing the experience of the seller in handling change management in comparable sectors and organizations.
Here, if the direct experience is inadequate, it may be a sign of warning of other challenges with the solution they are recommending you to buy.
Taking the collaborative approach
For a successful ERP solution strategy, it is imperative to leverage the skill sets of experienced consultants like Prolitus Technologies that can assist you with scalable, quality, and secure products. An experienced team will not only help you with a smooth & secure deployment process, but also strive for higher customer satisfaction.